We'd love to, but custom orders aren't our thing right now. We curate collections specifically so you get thoughtful, vetted pieces, not endless options.

That said, if you have a specific request (different color, size, or quantity), reach out at info@zinverahome.com, Instagram DM or Whatsapp. We'll let you know if it's possible.

We accept all major credit/debit cards, UPI, and digital wallets through our secure payment partner. Your payment information is never stored with us.

Additionally, we also accept COD at an additional convenience charge.

Yes. We use encrypted payment processing. Your card details aren't shared with us, they go straight to our payment processor.

Not with us (we don't store payment info). But your browser might ask to save it for future use. That's between you and your browser.

Not currently. But if you have a specific need, connect with us and we'll see what we can do.

Shipping is on Us. No surprise fees.

Unless you'd want Express delivery, which will be calculated based on your delivery pincode and order cost. You'll see the exact cost at checkout before you pay.

Not yet. We're India-focused right now. If you're outside India, email us, we're curious about demand.

Some remote areas are tricky. We'll flag them at checkout with a message. If you still want to order, reach out to us and we'll figure out delivery options with you.

Standard (5-7 business days): Most pincodes, most of the time

Express (2-3 business days): Select metro pincodes only

We're honest about this because December and festival seasons get crazy. If we think it'll take longer, we'll tell you upfront.

Yes. You'll get a tracking number via WhatsApp once we ship. Our courier partners send updates too. If you don't get updates, it means it's moving steadily. No news is (usually) good news.

First, check the WhatsApp tracking to see where it actually is. If it's genuinely late beyond our communicated date, email us at hello@zinverahome.com with your order number. We'll escalate with the courier and keep you updated.

Only if you reach out within 1-2 hours of placing the order. After that, the order's usually on it's way to be packed and shipped. Email us immediately if you need this and we'll do our best.

Yes, but sometimes timelines might be longer. We'll be clear about this at checkout. If you need something by a specific date, choose express shipping or reach out before ordering.

They'll usually call the number you provided. Make sure your address is clear and your phone is reachable. If there's an issue, they'll reach out and we'll help sort it.

Yes. All our ceramics are food-safe and can hold hot and cold foods/drinks. We only work with pieces that meet safety standards.

Most are. Check the product description for specific care instructions. When in doubt, hand wash (handmade pieces appreciate a gentle touch anyway).

Most are, but check the product page. Some pieces with certain glazes or decorations shouldn't go in the microwave. We're clear about this upfront.

Check individual product pages. Some can, some can't. We'll always tell you.

Because it's handmade. Those tiny bubbles, slight color variations, and minor asymmetries are proof that a human made this, not a machine. They're features, not flaws. They don't affect function or safety.

If you're uncomfortable with handmade variations, let us know before you order and we can suggest machine-made alternatives.

General:

1. Hand wash when possible (more gentle)
2. Use soft sponges, avoid harsh scrubbing
3. Dry gently

Specific care instructions come with your order. Follow those and your pieces will last years.

With normal use, no. Our pieces are made to last. If you're using them daily and gently, they'll hold up beautifully for years.

Yes, but be careful with thermal shock. Don't go from cold to very hot (or vice versa) suddenly. Let pieces adjust to temperature changes gradually.

Yes. We only work with suppliers who meet safety standards. All our pieces are lead-free and safe for food and drink.

Yes. At checkout, provide their address in the Shipping Address and we'll ship there instead.

Yes. Most of our gift collections come with gift wrapping / gift box included. 

If not from the gifting collection, you can add the gift wrap at checkout for an additional flat charge.

Absolutely. You can add a custom message at checkout and we'll include it handwritten with the order.

Yes. For bulk orders (10+ sets), email us at info@zinverahome.com with details:

1. What you're ordering
2. Quantity
3. When you need it
4. Budget/special requests

We'll get you pricing and options.

Limited customization for bulk orders. Reach out and let's see what's possible.

Not yet, but we like the idea. If you're interested, email us.

No, we don't accept returns for change of mind. Our inventory is handmade and limited, so we need to protect what we have.

But if you're genuinely unhappy, reach out at hello@zinverahome.com. 

We're small enough to be human about it. We might work something out.

Send us an unboxing video showing the damage along with photos and your order number to hello@zinverahome.com.

We'll verify and offer a replacement or refund/store credit. Processing takes 7-10 business days usually.

5-7 business days to appear in your original payment method after we process it.

If your piece arrived damaged, we'll send a replacement of the exact same item. If that's out of stock, you can choose:

1. Refund
2. Store credit (use it on anything)

We don't do exchanges for "I changed my mind" situations, but reach out and let's talk.

This shouldn't happen, but if it does, email us immediately at hello@zinverahome.com with photos and your order number. We'll send the correct item and arrange pickup of the wrong one.

Nope. No expiration. Use it whenever you're ready.

Damaged items need to be reported within 7 days (with video evidence). After that, it's harder to verify if damage happened in transit or after you received it.

We hope you understand given the nature of the products.

If it's genuinely damaged and you're just reaching out late, contact us anyway. We'll do our best to help.

Yes. We're bootstrapped, founder-led, and pack orders by hand. We're not VC-backed or part of a larger conglomerate. It's literally just us and our commitment to quality

Because we curate instead of mass-produce. We test everything. We pack with care. We stand behind our pieces. Quality costs more, and we're honest about that.

We try. We work with suppliers who care about quality and ethics. We're not perfect, but we're intentional. If you have questions about a specific piece's sourcing, ask and we'll tell you what we know.

Not currently, but we're always open to conversations. If you're interested, reach out at info@zinverahome.com.

We'd love to hear it. Email us at hello@zinverahome.com with ideas or reach out to us on Instagram DM

Email us at info@zinverahome.com and we'll get back to you within 24 hours (usually faster).

We're real people running this. We read every email, every message and every DM. We care about getting you answers 💛